Job description

Description: Denver Scholarship Foundation (DSF) is seeking a passionate, driven individual with the desire to learn, grow, and excel in a culture that values every member of the team. In 2019, 2020, and 2021, DSF was named one of the Denver’s Top Workplaces, a testament to our team and to our intentionality in co-creating a positive, inclusive work environment. When you join the DSF team, you will enjoy a supportive, and innovative environment where your work has a profound impact on the lives of students and their families. Additionally, DSF supports team members with benefits that are unparalleled in the non-profit world including unlimited time off, well-being stipend, paid sabbaticals, immediate vesting in the 401k plan with up to 5% match and much more through our DSF Employee Experience Program.
As a nonprofit organization, DSF’s mission is to inspire and empower DPS students to enroll in and graduate from postsecondary institutions of higher education, by providing the tools, knowledge, and financial resources essential for success. By embodying the core values of equity, innovation, leadership, learning, relationships, and integrity in everything we do, DSF strives to be a leader within the community. As we constantly seek to improve our services, we build strong relationships with college staff members, partners, students, team members and the broader community. We are committed to justice, equity, diversity, and inclusion, believing in the value and ability of all students and team members.
We seek candidates who will model, live, and reinforce DSF’s mission and core values with colleagues, students, families, and the broader community. If you are passionate about the philosophy and mission of DSF, then we invite you to join us and help make college possible for Denver's students.
Job Summary
This position is responsible for supporting Denver Scholarship Foundation (DSF) employees with their technology needs. This includes assisting employees from technical onboarding to troubleshooting the unexpected challenges they may face with technology day-to-day. In addition, this position will get hands on experience taking recurring business processes and working with business leaders to automate processes thus helping to create additional efficiencies and effectiveness organization wide.

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Job Responsibilities*

• Onboard and offboard employees using Office 365 and Google workspace environments
• Troubleshoot problems within applications and work with external software vendors to resolve issues
• Understand and maintain the footprint of existing business applications, disseminating information to staff on upcoming changes on the IT roadmap.
• Help manage incoming IT support tickets and respond to business application support requests
• Understand business processes, workflows, and how business applications are used by departments
• Assist with developing and implementing technology policies
• Co-lead technology group
• Co-lead efforts to automate routine processes using Power Automate
• Liaison to Denver Scholarship Foundation’s technology vendors as a secondary point of contact

Requirements: Required Skills and Abilities

• Desire and aptitude for helping people use technology
• Demonstrated success providing customer-focused technical support to end users
• Ability to triage and prioritize support requests and project work
• Good time-management skills and strong attention to detail
• Willingness to learn on the job
• Ability to work independently on tasks and projects with guidance and support from IT Director
• Excellent problem-solving and analytical abilities
• Ability to communicate technical information and ideas in easy-to-understand language
• Comfortable upholding technology policies
• Ability to lead projects from start to finish
• Creative and innovative approach to applying technology to business problems

Education and Experience

• Bachelor's degree in computer science and/or business equivalent or commensurate training and work experience in information technology
• Working knowledge of Microsoft Office 365 application suite, including Teams, SharePoint, OneDrive, Outlook, and other apps
• One to three years of experience preferred in business application support
• Experience training staff on new applications and systems
• Salesforce experience a plus
• Experience with Windows-based operating systems
• Experience troubleshooting computer hardware
• Understanding of cyber security risk mitigation
• Experience with Microsoft Power Automate or other workflow technologies a plus

Compensation and Benefits

• $60,000 to $65,000
• 401(k) plan with $ for $ match of up to 5%
• Group health, dental, and vision insurance (low to no cost premium plans offered)
• Life Insurance that provides 1.5 Times Your Annual Salary
• Short Term and Long Term Disability Insurance
• Short Term Disability Supplement (Based on Years of Service)
• Paid holidays (includes Winter Break and Summer 1/2 Fridays in June and July) and 2 Floating holidays each year
• Trusted Time Off (unlimited vacation policy following 90 days)
• Paid Maternity and Paternity Leave (Based on Years of Service)
• ID Theft Protection and Will Preparation Assistance
• Legal and Financial Counseling
• Four Professional Wellness Sessions
• Employee Assistance Free and Confidential Counseling Services
• Hybrid remote work schedule available

As part of our commitment to health and safety, DSF employees must be fully vaccinated against COVID-19. All person offered a position will be required to provide valid proof of vaccination prior to starting employment.
DSF provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Learn about DSF’s commitment to Equity & Inclusion.

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

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