Part Time - Call Center Admissions Specialist

LOCATION: W.A. Lettinga Campus – Grand Rapids, Michigan

DEPARTMENT: Academics - College of Urban Education & College of Health Professions

TARGET PAY: $14.00-$14.50

The Role:

This role is responsible for working cooperatively with Admissions Representatives to generate the enrollment of new students by marketing the university programs, securing admissions applications, scheduling appointments, and making appointment confirmation calls. Additionally this role will make outbound sales calls to prospective students, answer inbound questions and/or transfer calls to another department as appropriate. These responsibilities are performed in an ethical manner consistent with the University’s mission, vision, and values which include diversity, equity and inclusion.

You will love this job if you are:

• Someone with an eye for detail. While keeping everything moving, you also catch the little things that make all the difference.
• A collaborator and contributor to team goals, willing to support others on the team to ensure progress toward our common objectives.
• Someone who thrives in a fast-paced culture. Despite a busy task list, you’re organized and productive.
• Curious about technology and leveraging its potential to meet goals more effectively, and provide better data for decision-making.

You Will:

• Generate new student enrollment applications by providing information on University degree programs.
• Market the University to qualified prospective students, secure the admissions application and set follow-up appointments with appropriate University representatives utilizing current technology.
• Provides thorough follow-up with assigned prospective students through the recruitment/admissions cycle.
• Responsible for scheduling and coordinating appointments; blocks and unblocks schedules; documents and makes calendar changes; monitors schedules for overbooking; follows-up on missed appointments.
• Fill requests for marketing collateral, collateral information etc.
• Maintains, processes and manipulates data on a personal computer/mainframe using customer relationship marketing (CRM), word processing, data base, and spreadsheet software.
• Adhere to FERPA rules and regulations.

Awesome if You Have:

• High School Diploma required. Bachelor’s degree preferred.
• Previous call center experience preferred.
• Sales skills/sales experience required.
• Ability to communicate persuasively and effectively utilizing office equipment and current technology including phone systems, online chat, video chat and more.
• Excellent interpersonal, communication and presentation skills, both written and oral which transcends to diverse audiences.
• Demonstrated ability to multi-task and process large amounts of information quickly in a fast-paced environment.
• Demonstrated ability to work accurately and effectively with computerized data systems.
• Demonstrated ability to utilize customer relationship management software.
• Demonstrated ability to type (35 wpm) in complete sentences.

Extra Awesome If You Have:

• Your Bachelor’s degree and relevant work experience.
• Experience with Banner.
• Previous experience in a call center environment

Our culture, benefits and perks Empower U with:

• Freedom to grow. We offer free or reduced tuition for staff, spouses and dependents. Nationally recognized internal training and leadership programs, and career development. Is your program not available at DU? Ask about Tuition Assistance.
• A caring culture DU values work-life balance and offers generous and flexible paid time off, 403(b) with an employer contribution plus the opportunity for an additional employer match with an employee contribution, paid volunteer time off, relocation benefits and more…
• A Healthier U. Wellness program, free use of Athletic Facilities, Employee Discounts, and access to Employee Assistance Program (EAP.)

Diversity and Inclusion:

At Davenport, we believe that engaging diversity, equity and inclusion is essential to achieving educational and institutional excellence. We invite you to join us as we band together to create an environment of equity and inclusivity that leverages diverse life experiences, ideas, backgrounds and perspectives. We respect diversity and are committed to fostering an environment of support, inclusiveness and learning, both in the workplace and throughout the application process. With that in mind, we welcome applications from candidates of all backgrounds, including people of color, people with disabilities, Veterans and the LGBTQ + community. We recognize that not all job seekers have all the preferred qualifications listed in the job ad, but we strongly recommend that you apply if you meet most of the criteria.

About Davenport University:

At Davenport University, we know what it takes to be successful. With over 155 years of providing quality education under our belts, thousands of Davenport graduates are making an impact on the world with the knowledge and skills they learned here. Our team of faculty and staff collaborate to make this possible. Joining DU means growing and advancing your own career, while making a lasting impact on our students, colleagues and the communities in which we serve.

Would you like to be part of our success? It all starts here!

EEO-Davenport University is committed to equal employment opportunity regardless of a person(s) national origin, race, color, religion, age, sex, sexual orientation, disability, gender identity, transgender identity, veteran or military status, marital status, height, weight, genetic information, and any other category or classification protected by law.

Link to full job description: Call Center Admissions Specialist