Product Support Associate

Full Time
Miami, FL 33131
Posted
Job description
Product Support Associate

Miami, United States of America

WHAT YOU WILL BE DOING

Position Summary:

The Product Support Analyst responsibilities are mainly two-fold, on the one hand he/she performs middle office tasks and controls for the trading desk and on the other, he/she assists bankers and advisors on proper policies, procedures, controls, and documentation for various product needs. In supporting the Trading Desk, the Product Support Analyst helps to mitigate operational risk across multiple product lines both on the banking & advisory side as well as treasury. Finally, the role has a strong client service role as he/she serves as liaison with all internal areas within Products and all the external departments within BPI.

The Products Support Analyst reports to the Sr. Product Support Team Leader.

Position Duties / Responsibilities

Customer Service & Other Duties
  • Handling call/emails and liaising with other departments to address banker/advisor and Treasury team issues. Assisting bankers & advisors regarding the operating procedures for trading, as well as those related to treasury team executions. Training in all aspects relating to trading and proper operating procedures, documentation, and controls.

ALCO and OTC Derivatives Support Duties
  • Monitor and review all trade confirmations from counterparties to ensure accuracy and maintain for bank record keeping
  • Booking of all interest rate swap and cross currency swap trades in MUREX
  • Support the team with account setup needs and security master data
  • Support Bankers with Forex documentation process (ECP, ISDA, Credit lines)
  • Documentation and raise incidences and trading errors
  • Trade reconciliation between various systems
  • Create and monitor multiple internal reports to ensure accuracy and compliance (liquidity, Volcker, rates input, income, P/L, risk metrics)
  • Broker review and new broker approval process

Listed Equity Options
  • Trade reconciliation between Bloomberg and T24
  • Documentation and raise incidences and trading errors
  • Support bankers with account opening process and approvals
  • Broker review and new broker approval process
  • Assist Bankers with pre-trade check compliance (Suitability, documentation, security master setup, Risk metrics)
  • Monitor and follow-up with Bankers regarding upcoming expiry of options
  • Maintain CMGR compliance rules in Bloomberg
  • Activate and Deactivate client portfolios in Bloomberg PORT
  • Execute Proxy process for Suitability VAR metrics
SICAV Support Duties
  • Monitor and review all trade confirmations from counterparties to ensure accuracy and maintain for bank record keeping
  • Communication to accounting for FX and Futures
  • Daily reconciliation of positions
  • Upload of cash inflows and outflows daily
  • Corporate actions position adjustments
Procedure for Processing Transactions During System Outages
  • Assisting bankers and advisors with policies and procedures during system outages to ensure all checks and controls are performed prior to trading
  • Maintaining policies and procedures to ensure these checks remain current and comprehensive

Specialized Knowledge

  • Previous experience in the Operations department and thorough understanding of security related processes
  • Existing knowledge and experience of the Security Master functionalities
  • Understanding of Murex and Globus operating system and functionalities
  • Experience using Bloomberg is preferred

Education: Bachelor’s degree required or equivalent experience

Business Experience: 5-7 years of relevant experience or demonstrated required level of proficiency

Technical Knowledge: Proficient in Excel, Word and PowerPoint.

Languages: Spanish, English


Diversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occassional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer Rights: Employer Rights:This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.

English


Primary Location: Miami, FL, Miami


Other Locations:
Florida-Miami


Organization:
Banco Santander International

blackflymedia.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blackflymedia.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, blackflymedia.com is the ideal place to find your next job.

Intrested in this job?

Related Jobs

All Related Listed jobs