Job description
About Us
Freeman is the global leader in events. Whether virtual, in-person, or hybrid, we are on a mission to redefine live for a new era. With a data-driven approach and the world's largest network of experts, our insights are shaping exhibitions, exhibits, and events that drive audiences to action. Our integrated full-service solutions leverage a 100-year legacy in event management as well as new technologies to deliver moments that matter.
Summary
It the responsibility of the Receptionist to operate PBX or multi-line telephone system to answer incoming calls and directs callers to appropriate personnel by performing the following duties. Responsible for administrative support to the Exhibit Transportation department and, under direct supervision, prepares regular work assignments related to the strategy of the department or work team. Professionally interacts with customers, team members, and third-party vendor/partner representatives to provide the highest level of service excellence.
Freeman is driven by purpose and our values: integrity, empathy innovation, enthusiasm performance excellence, and collaboration. Being part of the Freeman team, you join us in making moments that matter.
Essential Duties & Responsibilities
- Welcome on-site visitors, determine nature of business, and announces visitors to appropriate team members.
- Answer incoming telephone calls, determine purpose of caller, and forward calls to appropriate team member or department or takes messages as required.
- Create, maintain, and distribute telephone lists and spreadsheets as required.
- Answer questions about the organization and provide callers with branch address, directions, and other general information.
- Perform clerical duties as needed, such as filing, photocopying, and collating.
- Receive, sort, and route mail, and maintains and route publications.
- Assist with the preparation of outgoing mail/packages.
- Coordinate all round trip transportation requirements for predetermined clients.
- Utilize the current Exhibit Transportation shipment management system for all shipments and ensure that all necessary shipment documentation is properly prepared and distributed.
- Effectively communicate and follow up with selective partner carriers to ensure transportation requirements are met.
- Obtain most competitive freight quotes in a timely manner and communicate suggested retail pricing to account executives.
- Communicate shipment details with Freeman Exhibit Transportation staffs, account executives, account managers, and project managers.
- Communicate pertinent information to internal companies and departments to ensure seamless exhibit transportation services.
- Utilize carrier software programs to monitor and manage all tendered shipments.
- Perform other duties as assigned.
Education & Experience
- High School Diploma or equivalent
- At least two years in the transportation industry
- Type 40 wpm.
- Excellent 10-key by touch skills.
- Proficient in Microsoft Word and Microsoft Excel
Diversity Commitment
At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.
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