Job description

We are looking for a front office receptionist to join the HealthWorks Family Medicine team. The job is extremely fast-paced and requires excellent customer service skills. A few of the job duties include answering phone calls, scanning, faxing, data entry, and managing schedules. To be successful you should have a pleasant personality, as this is also a customer service role. Multitasking is essential for this position.

Responsibilities

• Greet patients professionally at the check-in window ·
• Check patients in at their appointments - verify all demographic and insurance are correct ·
• Scanning and updating patient demographics and insurance into EMR
• Managing all medical record requests ·
• Answers and directs incoming calls to the appropriate area professionally and politely, by identifying our organization and self
• Scheduling patient appointments
• Calling and rescheduling patient appointments according to the provider schedules
• Mailing lab and diagnostic results to patients
• Reconciling lab results in the EMR to the appropriate patient chart
• Sorting incoming mail to the appropriate location
• Assisting with incoming faxes to the office through the EMR and redirecting them to the appropriate location
• Other duties as assigned.

Skills

• Proven work experience as a Receptionist (preferred)
• Hands-on experience with office equipment (e.g. fax machines and printers)

• Professional attitude and appearance
• Solid written and verbal communication skills
• Excellent organizational skills

• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Experience:

• Medical office: 1 year (Preferred)
• Clerical or Administrative: 1 year (Required)

Work Location: One location

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