Job description

Patient Service/Front Desk Coordinator

RestorePDX is seeking a highly skilled Patient Services Coordinator to work at the front desk and answering phones to ensure a “World Class” welcome and access to our patients. Our Mission is to Restore function, performance and improve quality of life by providing precision evaluation, diagnosis and treatment. Learn more at www.restorepdx.com

Compensation and Benefits: Compensation commensurate with experience. Starting at $18/hour

• At full-time, RestorePDX contributes 100% of insurance premiums for your medical, vision, and dental insurance coverage
• Supplemental insurances are available
• Paid leave and paid holidays
• 401k retirement plan available to full-time employees
• Uniform allowance for scrubs purchased by RestorePDX

To apply:

Please include your resume, a cover letter, three professional references who can attest to your professionalism and skill, and evidence of your education and certification.

Job Description

The Patient Services Coordinator uses a patient-centered approach – providing a welcoming environment from phones to front desk, and assisting with all the administrative steps in supporting patient access. This is a busy work environment – and the job requires attention to detail, flexibility, and the ability to communicate and connect with coworkers and patients. The ideal candidate is self-motivated and seeks answers to questions while actively engaging in ways to help others. Specifically, responsibilities and duties include:

• Warmly answering incoming calls and assisting callers by answering questions or transferring calls to appropriate teams.
• Checks voicemail and answers clinic/provider phones
• Scheduling patient appointments and peer-to-peer reviews in Athena (EMR).
• Assisting patients with any questions they may have while checking in for their appointments.
• Accurately collecting copays from patients in Phreesia if applicable.
• Creating new patient charts by accurately entering demographics and insurance information.
• Maintaining existing patient charts by updating them with appropriate information as necessary.
• Sorting incoming faxes in Athena and distributing appropriately.
• Scanning inbound documents into correct patient charts.
• Uploading imaging CD’s into Inteleviewer and scanning imaging reports into Athena.
• Working the front office inbox tasks in Athena.
• Processing Medical Records requests.
• Reconciling daily revenue collected at the end of each day as directed.
• Providing pricing, availability, and schedule information within established guidelines.
• Excellent verbal and written communication skills.
• Communicating effectively and remaining calm and courteous under pressure.
• Respectfully taking direction from supervisors.
• Participating in department and interdepartmental meetings as necessary.
• Maintains confidentiality with all patient information according to HIPAA laws
• Maintains safe, secure and healthy work environment by following, and enforcing standards and procedures; complying with legal regulations.
• Performing other related duties as assigned or requested to contribute to the team effort.

Job Requirements

• Minimum Education: Associate’s degree; or high school graduation with relevant work experience.
• Previous customer service, front office or reception experience.
• Previous experience working in a medical setting.
• Previous experience working with an EHR (Athena preferred).
• Passion & commitment to friendly, responsive, professional customer care.
• Ability to maintain strict confidentiality and follow all HIPAA guidelines.
• Bilingual (Spanish) preferred but not required.
• Up to date with COVID-19 vaccinations, required

Skills, Abilities, and Knowledge

• Must be able to communicate effectively with patients, families, and clinic staff in accordance with established policies and procedures
• Must have a keen understanding and proven experience of providing high-level customer service to patients, families, coworkers, and other customers in a manner that others would refer to as “above and beyond.”
• Projects a positive, professional image of workplace in business and social interactions.
• Reviews and inputs data in a timely manner.
• Willingness to do additional assigned duties and help with the overall success of the clinic.
• Must demonstrate excellent problem-solving skills and a clear desire to care for people.
• Ability to work collaboratively in a team setting with a spirit of cooperation.
• Intermediate computer skills and experience, including Word, Excel, Outlook.
• Highly skilled at (or ability to learn quickly to high capability to) accurately update and navigate EMR (Athena Health experience preferred),
• Performs tasks associated with obtaining insurance authorizations and benefit information for office visits, procedures
• Problem Solving - Identifies and resolves problems time efficiently; Gathers and analyzes information. Develops solutions and uses reason
• Planning/Organization – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives
• Professionalism – Approaches others in a polite and tactful manner; Maintains composure and reacts well under pressure; Treats others with respect and consideration; Accepts responsibility for own actions; Follows through on commitments
• Quality – Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality
• Dependability – Follows instructions; Takes responsibility for own actions; Keeps commitments; Completes tasks on time
• Ability to occasionally lift up to 25 lbs.
• Required to sit and/or stand for long periods of time

Hours, Pay, Benefits

Status: Full-time (35-40 hours/week)

Hours: 4 x10 hour days (Overall clinic hours are Monday through Thursday 6:30am-5pm).

• On occasion, patient care schedule will define the length of day.

Location: Lake Oswego, OR

Compensation and Benefits: Compensation commensurate with experience.

• At full-time, RestorePDX contributes 100% of insurance premiums for your medical, vision, and dental insurance coverage
• Supplemental insurances are available
• Paid leave and paid holidays
• 401k retirement plan available to full-time employees
• Uniform allowance for scrubs purchased by RestorePDX

The Patient Services Coordinator reports directly to the Clinical Operations Manager and will be supported by other members of the clinical team and staff overall. This is an amazing opportunity to grow in your career.

We offer a competitive salary, 401K, medical, dental, vision insurance, PTO, life insurance, weekends off, and an agreeable work-life balance. Put your skills to work with us, seek opportunities to learn, and join a talented team where we are redefining health through regenerative medicine. This is an opportunity you do not want to miss, apply today.

Job Type: Full-time

Pay: $18.00 - $21.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• No weekends

COVID-19 considerations:
This is a healthcare setting. We require patients and staff to wear masks. Staff are expected to be up-to-date on COVID-19 vaccinations.

Application Question(s):

• Are you available for work between 6A to 6P Mon-Fri? (Most shifts are 8 or 10 hours within the 7A-5P block).

Education:

• High school or equivalent (Preferred)

Experience:

• Medical receptionist: 1 year (Preferred)

Work Location: In person

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