Referral Coordinator - Care Access Team
Job description
Interested in Careers at Four Seasons? We want to meet you!
Choose from In Person or Virtual Opportunities Below
Next Career Open House Opportunities
Meet and greet, ask questions, and learn about our company.
Tasty snacks will be provided!
May 17
Wednesday 11am-1pm
571 S. Allen Rd, Flat Rock, Greatrex Campus
May 24
Wednesday 9am-1pm
@ 571 S. Allen Rd, Flat Rock, Greatrex Campus
May 31
Wednesday 10am-3pm
21 Long Shoals Rd, Arden (Four Seasons Home Store)
please email awilliams1@fourseasonscfl.org for more info
Next Virtual Career Fair Opportunity
May 18
Join us on Zoom: 11am-2pm
What if you LOVED where you worked?
Medical Benefits start the 1st of the month after your hire date- 403B Retirement Plan with Employer Match
- 20+ Days PTO accrued in the First Year of Employment
- Up to 6 Paid Holidays per year
- Flexible Work Schedules & Innovative Staffing Models
- Culture That Values Work/Life Balance
- Employer Paid Mental Health Resources
- Employer Paid Wellness Credit for self care, pet care, child care, or elder care
- Growth & Career Advancement Opportunities
- Annual Compensation Review & Performance Bonus Opportunities
Care Access Team Associate
Reports To:
Care Access Clinical Team Leader
FSLA Status:
Non-Exempt (Hourly)
FT, PT, PRN:
Full-time
Shift:
Monday-Friday, 8:00AM-4:30PM
Location:
Flat Rock, NC
Questions or interested in this job? Email Amanda Williams at Awilliams1@fourseasonscfl.org
Position Summary:
Under the support of the Care Access Team Senior Associate, coordinate the referral aspects of a patient’s admission from initial inquiry through the transfer of referral to the clinical team.
Essential Duties & Responsibilities:
- Coordinate referral calls from various referral sources, such as hospitals, nursing homes, assisted living facilities, and physician offices
- Communicate agency services to prospective patients, families, and other referral sources
- Facilitate communication between and among the Palliative Care Team and Administrator, Hospice Divisional (clinical) directors, Response Center Team, and Referral sources
- Confirm payer information and facilitate completion of necessary consent documentation to start service
- Enter patient data into an electronic medical record system
- Abide by all agency privacy, confidentiality, and HIPAA policies
- Coordinate all electronic referrals and record retrieval when necessary with Four Seasons teams
- Answer, direct and track all incoming inquiries about Four Seasons services
- Perform other duties, as assigned
Knowledge, Skills & Abilities:
- Knowledge of Federal, State and Local regulations and Medicare Conditions of Participation
- Knowledge of HIPAA privacy rules and regulations
- Knowledge of electronic medical records systems
- Intermediate data entry skills
- Strong attention detail and accuracy
- Excellent organization skills
- Excellent interpersonal skills
- Excellent written and oral communication skills
- Ability to work under pressure to meet deadlines
- Ability to work with minimal supervision
- Ability to interact with various departments throughout the organization
- Ability to work flexible hours, if needed
- Ability to participate as a team player to coordinate projects
- Ability to plan, prioritize and coordinate multiple projects
Minimum Qualifications:
Education:
- High School Diploma/GED
Experience:
- 2-3 years of progressive referral/call center administrative experience within a health care, home care, and/or hospice environment preferred
Licensures & Certifications: (if applicable)
- Valid driver’s license and proof of automobile insurance
Summary of Physical Requirements:
Walking, standing, sitting- Bending, reaching, twisting, turning
- Climbing stairs/other
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